At Rentai Monthly Car Rental, we prioritize your safety and peace of mind while driving one of our vehicles. To ensure you are fully protected during your rental period, we offer a range of comprehensive insurance options that cater to different needs. Please review our insurance policy below to understand what coverage is included and how to maximize your protection on the road.

Basic Insurance Coverage (Included with All Rentals)

Every rental from Rentai comes with basic third-party liability insurance, which is included in the rental rate.

What’s Covered:

• Third-Party Liability: This covers damages or injuries caused to other people, vehicles, or property in the event of an accident.
• Fire and Theft Protection: Protection in the case of vehicle theft or fire, subject to the terms and conditions of the insurance provider.

What’s Not Covered:

• Damage to the rental vehicle
• Personal injury to the driver or passengers
• Loss or damage to personal belongings

Excess/Deductible: A deductible amount may apply in case of third-party claims, depending on the nature and extent of the damage.

Comprehensive Insurance (Optional Upgrade)

For enhanced protection, we offer comprehensive insurance at an additional cost, which provides a higher level of coverage for both you and the rental vehicle.

What’s Covered:

• Third-Party Liability: Coverage for damages or injuries to third parties.
• Damage to the Rental Vehicle: Covers repair costs if the rental vehicle is damaged due to an accident, whether caused by you or another party.
• Personal Accident Coverage: Protection for the driver and passengers in the event of injury during an accident.
• Fire and Theft: Protection against fire damage and vehicle theft.

Excess/Deductible: Depending on the plan selected, a deductible will apply in case of damage to the rental vehicle, with an option to reduce the deductible for an additional fee.

CDW (Collision Damage Waiver)

We understand that hiring a car can sometimes be a confusing experience, especially when there is a lack of clarity on the inclusion and exclusions of services and coverage. At Rentai Dubai, we try harder to give our customers the most comfortable and safest experience possible.

Collision Damage Waiver (or CDW) limits the maximum financial liability to the customer for any damage to the rental vehicle, as long as the terms and conditions are adhered to during the rental period so it’s important that the customer familiarise themselves with the specifics terms before signing. If in doubt, ask your representative before signing the rental agreement, and they will go through the CDW terms and conditions as they apply to that agreement.

The CDW (Collision Damage Waiver) is a mandatory insurance. The renter will be responsible for an excess between AED 1500-5000. Terms & Conditions apply. Charges vary on the type of vehicle rented. In case of any accidents and additional damages, a police report must be obtained (call 999). Limitation of liability shall apply to damage to the rental vehicle, its parts and accessories caused in a road accident.

What isn’t covered

Under any circumstances, CDW DOES NOT COVER damage if the vehicle was driven by unauthorized driver or by authorized driver under the influence of alcohol or drugs, damage to the interior of the vehicle, tire and wheel damage, windscreen, wheel cover and rims, damage to the underside of the vehicle, broken or lost key, lost or damage car documents, contamination of fuel, either in the event of deliberate intention or negligence. Take a look at the coverage options that we offer,  to find the one that best meets your satisfaction. 

Zero Excess Insurance (Full Coverage)

For maximum protection and peace of mind, we offer zero excess insurance, which eliminates out-of-pocket expenses in case of damage or an accident.

What’s Covered:

• Full Coverage: Complete protection for the rental vehicle and third-party liabilities, with no excess to pay in the event of a claim.
• Personal Accident Protection: Comprehensive medical coverage for the driver and passengers in case of injury.
• Roadside Assistance: 24/7 roadside assistance included for accidents, breakdowns, and emergencies.

Benefits:

• No deductible or excess charges in case of damage or theft
• Protection against unforeseen expenses
• Peace of mind while driving

PAI (Personal Accident Insurance) Driver and Passenger Coverage

All drivers and passengers are protected under the basic and comprehensive insurance plans, but for added security, we also offer personal accident insurance.

This is an optional coverage for the driver and the passengers, Personal Accident Insurance (PAI) insures drivers of a rental car and their passengers for accidental medical costs, emergency care and accidental death during  your rental trip, up to a certain limit. Calims are subject to UAE court verdict. Terms and Conditions apply.

Personal Accident Insurance Includes:

• Coverage for medical expenses following an accident
• Compensation for accidental death or permanent disability
• Optional medical evacuation (if needed)

Additional Driver Insurance

If you plan to have more than one driver operating the vehicle during your rental period, it’s essential to add them to the rental agreement. For a small fee, you can ensure that any additional drivers are covered under our insurance policies.

Important Note: Additional drivers must meet the minimum age and driving license requirements and must be declared at the time of booking.

WS (Windscreen Damage Waiver)

 This is a coverage option that covers damages caused to the windscreen glass of our vehicle (front, rear and side window glasses only). Terms & Conditions apply. 

RSN (Roadside Safety Net)

This is a coverage option that covers any non-mechanical breakdown during the rental period. Roadside safety net is a coverage that is meant to assist the customer for services while they are on the road or during the time of the rental.  Services included: Towing, Replacement of flat tires, Lock outs, Refuelling service, lost keys replacement, Jump Starts (battery dead). This product does not include coverage for negligence, when customer has not refuelled the vehicle with the right type petrol vs nonleaded and has caused damage to the vehicle- we will tow the vehicle but the damage to the engine is not covered. Terms and Conditions apply. 

TC (Tire Cover)

This is a coverage option that covers flat or damaged tire. This cover waives off customers additional charges related to tire repair / replacement. Terms & Conditions apply. 

Insurance Exclusions

Certain circumstances are not covered by our insurance policies. These include, but are not limited to:

• Driving under the influence of alcohol or drugs
• Unauthorized drivers: Any driver not listed on the rental agreement
• Off-road driving (unless renting a vehicle specifically designed for such use, like the Suzuki Jimny)
• Negligence or reckless driving
• Violation of traffic laws, including speeding, illegal parking, or other offenses

Any damage caused under these conditions will be the sole responsibility of the renter, and they will be liable for all repair costs.

Claims Process

In the event of an accident or damage to the vehicle, please follow these steps:

• Immediately inform Rentai and our insurance provider about the incident.
• Obtain a police report: In the UAE, a police report is mandatory to file an insurance claim. Failure to do so may result in the insurance claim being void.
• Provide all necessary documentation, including your rental agreement, police report, and your driver’s license.
• The claim will be processed based on the insurance coverage selected, and any applicable deductibles or excess fees will be applied.

Roadside Assistance

All rentals come with 24/7 roadside assistance for any emergencies such as breakdowns, flat tires, or accidents. If you require assistance, contact our support team at +971 562 656 159 for immediate help.

Traffic Violations and Fines

Any traffic violations, such as speeding tickets or parking fines incurred during the rental period, will be the renter’s responsibility. These fines will either be deducted from your security deposit or charged to your payment method on file.

Contact Us for Insurance Queries

For more details about our insurance policies or to customize your insurance coverage, please get in touch with our customer support team:

• Phone: +971 562 656 159
• Email: sales@rentai.ae
• Website: www.rentai.ae